1. Equal Treatment

All Members are treated equally under this policy, regardless of their size, history, or relationship with LONAP.

2. Payment Terms

• Invoices are issued approximately 30 days in advance of the service period.
• Payment is due within 30 days of the invoice date.

3. Late Payment and Service Suspension

• If an invoice remains unpaid after 30 days, service will be disconnected.
• To minimise disruption to other Members, a notice of service suspension will be posted to the Members’ Mailing List before disconnection takes effect.

4. Communication

• Overdue reminders are sent every 15 days until payment is received or disconnection occurs.

5. Re-admission Policy

• Any Member whose service is terminated for non-payment will not be Re-admitted.

Any exception to this policy to take account of individual member circumstances is subject to approval by the Board.

Authorised by the Board on 23rd January 2026